customer service

When AMG began more than 30 years ago, we understood that customer service was the fabric of a successful property management organization. As AMG expanded to be one of the largest property management organizations in the Carolinas, this fabric grew strong through our customer relationship management (CRM) database system, which tracks customer requests, work orders and other needs.

Business knows that success must be measured, which is why AMG created industry standards surveying of both community members and Board members. Consistently, AMG’s customer satisfaction rates are nearly 98% or higher.

 

Client Insurance

State laws and most governing documents provide that procuring insurance is a responsibility of the Association and its Executive Board. Accordingly, AMG suggests that Associations retain and keep in close contact with knowledgeable agents.

For more information, please review an insurance white paper discussing many Association insurance issues.

AMG is able to link clients to qualified agents and attorneys who can help specify the most cost effective, required insurance for your community. Below are a few of the insurance companies that work with AMG clients:

 
 

AMG is always pleased to assist as appropriate, but we are not licensed as required by law to "solicit or negotiate insurance" and AMG does not assume responsibility for a community's insurance coverage. 

 

Member Communications

AMG CONNECTS enables AMG to quickly and efficiently communicate with community leaders and members. AMG has leveraged technology to seamlessly distribute communications electronically and by conventional mail when needed.

Our system allows for very fast dispatch of important information to residents at the touch of a button, saving our communities time and money while reducing headaches.

Our large investment in proprietary systems and technology gets more information out faster to community constituencies.

Utilizing a database of professionally written letters, AMG property managers are able to succinctly distribute information to members. In many cases, members are able to respond electronically, reducing the time it takes to interact with your community association. It is easy to understand why these systems have earned AMG the highest satisfaction ratings in the industry.

For example, AMG’s ongoing effort to collect community member email addresses allows AMG to more efficiently and cost-effectively communicate with members on a regular basis.

““Since we hired AMG, we know exactly what is going on in our community. Now more members are paying their assessments and smiling when they are attending community meetings.””
 

Plan and Facilitate Meetings

The heartbeat of every community Association is the brain trust of the Association leaders that comes together to make important decisions about every facet of the community. Because AMG wrote the book on group decision making (link), we bring unparalleled expertise to assist you in analyzing problems with the goal of ultimately making optimal decisions.

Community Association meetings serve three purposes:

  1. Review previous decisions.

  2. Present information.

  3. Make decisions.

It starts with reading of the minutes, presenting information and making decisions on behalf of the community.

Our expertise in planning and running meetings makes them more pleasant and effective, allowing members to accomplish their goals and objectives while planning for the community’s future. Your community can benefit from AMG’s meeting planning and execution

 

Guidance and Enforcement

Condominium and community associations are governed by legal documents. While they all have a role in determining how a community is operated, we believe their importance and priority are as follows:

  • Recorded map, plat or plan

  • Declaration, CC&Rs, or master deed

  • Proprietary lease or occupancy agreement

  • Articles of incorporation

  • Bylaws

  • Resolutions

In addition to the legal documents, associations are governed by federal law, state law, and municipal law. Typically, each has statutes or ordinances, court cases and administrative rulings. Familiarity with all of these is important to understand your duty as a community leader.

AMG’s role is to link community leaders to information that empowers them to efficiently and effectively serve their communities.

Effective enforcement begins with effective education. Communities that explain and educate the rules, covenants and laws that affect their owners have significantly higher compliance than those who do not. When violations do occur, AMG has a proven system intended to help gain compliance without adversely impacting customer satisfaction.

 

Paul Mengert, President of Association Management Group, Inc. (AMG) presents Community Leaders Seminar to community leaders. 

Legal problems can be among the most frustrating for volunteer community leaders. However, with AMG as your property management partner, we believe your burden will be substantially less because of our experience in these areas. Even though AMG does not employ lawyers directly, it is regularly involved in engaging and coordinating with the Association’s legal counsel on legal matters for clients.

In fact, our CEO has been called upon to present to the nation’s top community association attorneys at the College of Community Association Lawyers conference as well as by the North Carolina Bar Association for Continuing Legal Education. Additionally, he is a regular speaker at Wake Forest and Elon University law schools.

Whether your community is dealing with an imminent legal problem or planning a legal strategy to avoid problems, AMG can put its experience to work for your community.