AMG Advantage

We pride ourselves on being problem solvers

AMG’s proactive approach to problem solving allows us to offer efficient and effective solutions. Our secret? Attention to detail. From the very beginning and throughout the process, AMG’s attention to detail directly benefits our customers, saving them time, money … and headaches.

We know the value of a quick response

Great solutions in the community management business are worthless if not delivered in a timely manner. For AMG, quickly responding to our clients is a hallmark of our services, and our high customer satisfaction ratings are directly related to our ability to rapidly respond to inquiries – from maintenance issues to payment questions.

We are community focused

AMG completely understands the true meaning of “home is where the heart is,” and takes very seriously the desire to keep homes and neighborhoods running smoothly. Our community managers are highly sensitive to the needs of each of their communities, understanding their unique goals and objectives. We are dedicated to building relationships and helping neighborhoods transform into close-knit, thriving communities.

Full range of services

Each community we manage is unique, which is why we conduct extensive research up front to determine the services that will most benefit the community. While we deliver literally hundreds of services to our communities, the following are most valued by customers:

Satisfaction Ratings

In an industry plagued by bad service, lack of transparency and poorly informed managers, AMG stands as a beacon of hope for struggling communities. News headlines often report failure of community Associations not because of bad intentions but because communities fail to do careful due diligence in selecting their manager “teammate.” Association Management Group was the first company nationally certified by the Community Association Institute as an Accredited Association Management Company, which it has been since 1994.

AMG’s experience, accreditation, and expertise at the end of the day equates to one thing: customer satisfaction. Most management companies would be scared to survey their customers, but AMG does so proudly and shares the results publicly with each client. If we don’t have confidence in ourselves, why should you? Don’t hire someone who can’t show you their survey results.

Annually, AMG prepares a satisfaction report for each client. Historically, results indicate that typical clients obtain satisfaction from 98% or more of their members based on proprietary internal surveying. Member satisfaction impacts community value. It is a well-known fact that satisfied homeowners promote their neighborhood at work and to friends. This leads to more prospective buyers and higher prospective property values.

Staff Education

The business of property management is complex. AMG Vice President May Gayle Mengert holds a degree in education from Guilford College in Greensboro, North Carolina. May Gayle’s leadership is the cornerstone of weekly internal training programs offered to AMG managers.

In addition to some of the strongest internal training in the nation, AMG managers frequently participate in the Professional Management Development Program (PMDP) sponsored by the Community Associations Institute. Managers are regularly trained on facilities management, communications, leadership, governance, risk management, financial management, ethics, building maintenance, advanced insurance, legal, leadership practices, developer communities and litigation.

Other training topics include parliamentary procedure, decision making science, accounting, engineering, decorating and design, horticulture, lake and pond management, hard surface maintenance, budgeting, vendor acquisition and retention, bidding and contracting.

Board Education

AMG recognizes that successful community leaders must couple skills and information with their passion to serve their community. Over the last 30 years, it has become clear to AMG that well-informed executive Board members make better community leaders. AMG’s goal is to always help our community leaders be more effective. Working as their partner, it is our pleasure to help provide the latest information, skills, and techniques to our clients.

To assist community leaders, AMG regularly teaches in person and via webinar, seminars for their clients. Regular topics include understanding governing documents, leaders’ roles and responsibilities, community communication, meetings, and volunteerism.  Additional topics include fundamentals of financial management, understanding working with professional providers and service providers, understanding Association rules and expert conflict resolution.

Board Member Toolkit

AMG knows executive Board members need tools to help them perform their duties right away. The following are six tools that Board members tell us they appreciate:

1. The Best Information on Parliamentary Procedure. This has what you need to know to conduct a successful and organized meeting tonight. If you are interested in running efficient meetings, this is a vital resource. In additional to parliamentary procedure, you can learn about agenda preparation as well as meeting minutes (which we all know is of utmost importance as it provides a historical record).

2. Board member ethics. This helps Board members make responsible choices for themselves and their communities.

3. Fundamentals. Each common-interest community has its own history, personality, attributes, and challenges, but all Associations share common characteristics and core principles. Community Association Fundamentals fosters a better conceptual understanding of how Associations function and the roles of residents and Association leaders.

4. Rights and Responsibilities for Better Communities outlines the responsibilities of the homeowner vs. the responsibilities of the Board member. Many times, homeowners believe that they have rights but no responsibilities. This link quickly clarifies responsibilities that will lead to an Association that runs smoothly with fewer disputes.

5. Guidelines. There are basic expectations that apply to virtually any common-interest community. With this in mind, the Center for Community Association Volunteers developed the Community Association Governance Guidelines-12 principles that can help Association Board members increase harmony, reduce conflict and build stronger, more successful communities.

6. An Introduction to Community Association Living. This is an excellent tool for homeowners as well as Board members in familiarizing them with the benefits and challenges of living in a homeowners Association. This covers everything from the types of Associations, the applicable laws, the DCCR's as well as how to create and sustain community spirit within your Association. This is a "must read" for anyone that is interested in learning how a homeowner's Association works.