What to Look for in an Effective Community Association Manager
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These are Three Things to Look for in an Effective Community Association Manager
Good Communication Skills
Concise, timely and clear communication from within the community management association and without to the community members / resident is vital for effective and successful community management.
The community manager is responsible for getting every message out and acts as the liaison between the community and the members. Whether it is about events, changes, updates, maintenance and more, it is the responsibility of the community management to relay all important matters to the residents.
A good HOA manager should possess an endless supply of patience, creative problem solving and people skills, which instills trust and builds strong relationships within the community.
Able to Handle Issues Effectively
The community can clearly see how issues are handled from within the association managers. Sometimes residents think issues are not getting resolved or complaints are being ignored. It is up to the community association management to handle community issues in a timely manner or communicate to the community why there may be a delay.
If there are conflicts to resolve the community association manager should reach out to involved parties and set measures in action for resolution.
The best community managers know how to apply a broad skill set to the unique situations they encounter on the job. They move with ease into situations that require strong communication, negotiation, customer service, and organizational skills. Property managers also can manage more tangible property-related concerns, such as maintenance and repair issues.
Possesses a Wide Range of Knowledge
Good community managers are knowledgeable about how community association properties operate, keep current on the latest laws and possess a certain set of skills, which include the ability to communicate and relate to a wide array of people.
Another set of important qualities that a community association manager should possess is organization and attention to detail. Multitasking and the ability to follow up and follow through on projects and objectives are also essential characteristics that should be considered.
Additionally, among other skills, a community association manager should have knowledge and understanding of scheduling, payroll, budgets, collections and basic accounting principles.
The community association manager must know all aspects of the community they manage, the CCRR’s, laws, policies and procedures and anything pertaining to the operation of the management of the community.
If there is an instance where information may need to be researched it is important to notify any party involved that the community manager is getting the answers to questions or problems.
